Service Oriented
Deal directly with customers either by telephone, electronically or face to face
Despond promptly to customer inquiries
Dandle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Service Exellence
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Provide pricing and delivery information
Prepare and distribute customer activity reports
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
